Support
How can we help?
Most answers are in the FAQ below. If you need a human, we're a quick email away.
Common questions
Why didn't my alarm ring?
Check the station timestamp, alarm conditions and connection. On iPhone, review Settings → Notifications → WindUp, including Critical Alerts permission. On Android, review the app notification and Do Not Disturb settings.
How do I change my wind threshold?
Open the alarm in WindUp, review the wind conditions and save your changes. If the controls differ from what you expect, send support your app version and a screenshot.
Can I add a wind station that isn't on the map?
Contact support with the station location, model and data source. We can review whether an integration is possible. See the station partner page for details.
I deleted the app and lost my alarms — can I recover them?
Contact support with your device and app version so we can check your recovery options. Do not assume alarms will be restored automatically after reinstalling.
How do I cancel my WindUp Pro subscription?
The live wind alarm needs no subscription, so if you never bought Pro there's nothing to cancel. If you did: WindUp Pro is billed by Apple or Google, so cancel it in your store account — on iPhone, Settings → your name → Subscriptions → WindUp; on Android, Play Store → Payments and subscriptions → Subscriptions → WindUp. Your alarms keep working either way.
I found a bug. Where do I report it?
Email support@windup.live with a screen recording or screenshot if possible. Include your phone model, operating-system version, app version, station, alarm settings and approximate time of the issue.
Still stuck?
Email support@windup.live. Include screenshots or a screen recording where you can — it speeds up our reply massively.